How do I contact Customer Service?
Will I receive an email confirmation for my order?
Is shipment tracking available for my order?
How will I know when my order has shipped?
How can I request to sample a part that is not available in the product catalog?
Who do I address questions to regarding my User Registration?
Who do I address questions to regarding my sample order?
Who do I contact if there are questions regarding request(s) for part numbers that are not in the Sample Program?
How was the maximum order quantity determined to confirm number of pieces that are free of charge?
How are exceptional request(s) managed if you want to request, free of charge, additional samples?
Is there an option to provide special guidelines for specific customers?
How do I obtain information regarding individuals who requested samples in my area of responsibility?
How do I obtain information regarding samples that have shipped in my area of responsibility?
Can I obtain samples, that are under development and not released, through the Sample Program?
Can I order samples needed to approve a Product Change Notice (PCN) and be assured that they comply fully with the PCN notification?
Will the sample program identify the “preferred part” for an engineer to select if there are various option(s) available? (e.g., packaging, voltage, tolerance, etc.)
Does the sample program provide an alternate part or substitute in the event the part you select is not in stock?
If a part is not in stock, how long do I have to wait when I place an order for a sample?
Can a Requestor have more than (1) “ship to” address?
Can I use a personal shipping account?
Should I be billed for duties and taxes?